Giving and Receiving Feedback

Description

Feedback is a powerful tool for growth, development, and performance improvement—when it is given and received effectively. The Giving and Receiving Feedback course equips learners with the essential skills to communicate feedback in a clear, constructive way while also developing the ability to listen, reflect, and act on feedback from others. By mastering both sides of the process, participants can build stronger relationships, improve teamwork, and foster a culture of continuous improvement in the workplace.

The course begins by exploring the purpose of feedback and why it is crucial for professional and personal development. Learners will understand the difference between constructive feedback and criticism, and how effective feedback can motivate, guide, and inspire improvement. They will also explore common barriers to giving and receiving feedback, including defensiveness, poor communication, and lack of clarity.

A key focus of the training is on structured feedback models such as SBI (Situation-Behavior-Impact), BOOST (Balanced, Observed, Objective, Specific, Timely), and the feedback “sandwich” approach. These frameworks help learners deliver feedback in a professional, respectful, and actionable manner.

The course also highlights the equally important skill of receiving feedback. Participants will learn how to listen actively, avoid defensiveness, ask clarifying questions, and use feedback constructively to improve performance. Practical techniques for turning feedback into actionable development plans are also covered.

Key topics include:

• The purpose and value of feedback in professional growth

• Distinguishing constructive feedback from criticism

• Using structured models for giving feedback effectively

• Developing empathy, respect, and clarity in communication

• Active listening and responding to feedback without defensiveness

• Turning feedback into practical improvement strategies

• Creating a feedback-friendly workplace culture

By the end of the course, learners will be able to give feedback confidently, receive feedback with openness, and turn both into opportunities for development. They will have the skills to strengthen collaboration, boost performance, and foster mutual trust across teams and organisations.

Who should take this course?
This training is ideal for managers, supervisors, HR professionals, educators, team leaders, and employees at all levels who want to improve their communication and interpersonal effectiveness. It is also valuable for organisations seeking to build a culture where feedback is embraced as a tool for success.